A Property Management System (PMS) provides a center for managing a hotel business. It may also be referred to as a Front of House (FOH) system, and can interface with a front desk system to provide reservation control, centralized accounting and billing, and call logging.
The PMS can interface with MiVoice Business to provide a seamless enabling of guest room telephone services based on the status of the room.
When information about a guest is changed at the front desk, messages are sent to MiVoice Business via the PMS. Similarly, when information about any guest is changed on the MiVoice Business system, messages are sent via the PMS to the front desk system.
When using the MiVoice Business embedded voice mail with the front desk system, you need a second connection between the PMS and the MiVoice Business system. See Voice Mail and PMS Integration.
NOTE: An external voice mail system, such as Mitel MiCollab Nupoint UM or NuPoint Unified Messaging (Standalone), must be used to provide voice mail service for the entire cluster.
Embedded messaging supports the Hotel Information Systems (HIS) and Hyatt Encore PMS protocols.
The PMS can interface with MiVoice Business system using the following types of connections:
Direct IP Connection (supported in 3300 ICP Release 6.0 or later)
RS-232 Connection via a Serial Port Converter (for both Hotel/Motel management and Voice Mail connections)
In 3300 ICP Release 6.0 and later, you can use a direct IP connection for the
hotel/motel management connection (through port 15374)
voice mail connection (through port 6830).
Each connection from the PMS is connected to the LAN which in turn connects to the 3300 ICP/MiVoice Business controller.
This connection is used for embedded voice mail and hotel/motel connections to the MiVoice Business system.
A third-party, RS232-to-IP serial port converter (such as the Precidia Technologies Ether232) is used to connect the customer's PMS computer to the LAN, which in turn connects to the 3300 ICP/MiVoice Business controller. Follow the instructions supplied with the converter to configure its Ethernet and serial port settings. The Ethernet settings (converter IP address, Subnet Mask and Gateway IP address) depend on the LAN configuration.
The serial port settings are as follows:
Setting |
Value |
Protocol |
Terminated tcp-client. |
Port speed |
Depends on PMS system connected to the converter box. The IP connection from the converter box to the MiVoice Business system does not use port speed. |
Connection control |
DTR/ DSR |
Remote IP |
3300 ICP/MiVoice Business controller RTC IP Address |
Remote Port |
6830 – For Voicemail |
Terminators |
ETX = decimal 3 Tail bytes = decimal 1 |
NOTE: Mitel does not supply RS232-to-IP serial port converters.
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